Support Center
Frequently Asked Questions
Everything you need to know about orders,
delivery, returns, payments, and support.
How do I place an order?
Browse our products, add items to your cart, and proceed to checkout.
Fill in your delivery and payment details to confirm your order.
What payment methods are accepted?
We accept Credit/Debit Cards, UPI, Net Banking,
and other secure payment options through trusted payment partners.
Can I cancel my order after placing it?
Orders can be cancelled before dispatch.
Once shipped, cancellations are no longer possible.
Will I receive an order confirmation?
Yes, you will receive a confirmation email with your order details
after successful payment.
What should I do if payment is deducted but the order is not confirmed?
In rare cases, payment confirmation may be delayed due to banking or network issues. Customers are advised to contact support with transaction details for verification and assistance.
Are products listed on the platform verified?
We work with verified suppliers and perform quality screening procedures to maintain product authenticity, reliability, and customer satisfaction standards.
How quickly does customer support respond?
Support requests are generally reviewed within 24–48 working hours depending on request volume, business days, and operational timelines.
How long does delivery take?
Standard delivery usually takes 4–7 business days depending on
your location and product availability.
Do you deliver across India?
Yes, we deliver pan-India through our trusted logistics partners.
How can I track my order?
Once your order is shipped, you will receive a tracking ID via Email,
SMS, or WhatsApp.
What if my order is delayed?
Unexpected circumstances may occasionally cause delays.
Please contact our support team for assistance.
What is your return policy?
Eligible products can be returned within 7 days of delivery
in original unused condition.
How do I initiate a return?
Contact our support team through Email or WhatsApp
and we will guide you through the return process.
When will I receive my refund?
Refunds are usually processed within 7–10 business days
after product verification.
How do you ensure product quality?
We source products from verified suppliers and perform
quality checks before listing them on our platform.
